Can’t manage my Broadband and TV online
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14-07-2024 01:12 PM - edited 14-07-2024 01:12 PM
Switched my BT broadband and TV 4 months ago, despite numerous calls to EE I can’t manage broadband or TV on either the website or the app. Have been told it’s a BT to EE migration issue, but no sign of it being fixed. Pretty poor, especially as I can’t manage my TV package - I wonder if it give me grounds to cancel?
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17-07-2024 05:18 PM
Not as long as you but it's a shambles. Paying for packages I can't get in and activate. They don't seem able to resolve.
WiFi discs have now stopped working too even of I try the ethernet reset approach.
It was described as a seemless process.
Digital phone, broadband, TV all show as get in the app yet I should have them. Try and go into the relevant tile and get the It's not you it's us message.

- Online upgrade fails due to trade-in and EE One discount in Orders
- Moving to sim only - options not shown when clicking upgrade in Contracts & Billing
- You're unable to add another product to your account at this time. in EE app and website
- Linking number to EE account in EE app and website
- PAYG SIM hibernation in Pay as you go