Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 9786 Views
  • 21 replies
  • 2 Helpful

VoiceMail settings wiped out

Just called my landline number from my mobile expecting to enter my pin to pick up my messages but suddenly that facility seems to have disappeared so now I need to call voicemail from my home phone and set it up again.Problem is that I don't use a S...

Timbo45 by Expert Contributor
  • 1107 Views
  • 8 replies
  • 0 Helpful

No Audio on IP phones

 I've moved to EE from BT 11 months ago , and received an SH318 hub and two new phonesMy  phones stopped working about 10 months ago.If I try to call out  I get a dial tone, I call the number and nothing no audio.When I receive calls it rings, I answ...

Bamber85 by Investigator
  • 940 Views
  • 5 replies
  • 1 Helpful

Digital home phone

Got an engineer in yesterday while I was at work and didn’t connect the digital voice phonesurely he should have connected this as well as I can’t get it to connect with the online instructions makes you wish you had never changed like a lot of peopl...

Graham261 by Investigator
  • 595 Views
  • 2 replies
  • 1 Helpful

Logging on to My EE

I have tried to access the Managing subscriptions but i get a message saying it isnt working. I tried logging in the App but it says i need a 6 digit passcode but the text message does not arrive even after e=requesting a resend, The phone number is ...

Caller ID showing nuisance? as well as number

I am using Digital Home Phone with a Panasonic phone connected to the hub.Initially the caller ID showed only the number of the caller.In the last few months the word ' Nuisance?' is also shown for some callersFrom where is this additional informatio...

iggyb by Explorer
  • 1533 Views
  • 1 replies
  • 0 Helpful

Digital voice adapter

Please don't swap to EE ,Swapped  to EE from BT  ,found that the Tone Voice Dialing won't work as my router is upstairs with my desktop computer  and my phone is downstairs , voice adapter  doesn't  have a strong enough  signal ,if I call a number wh...

Blocking numbers - digital home phone

Have recently changed from EE landline to EE digital hime phone ( still using our same old BT handset). Call protect is supposed to he part of the contract  . But trying to block numbers the webisite leads you to the app but the app says sorry, cant ...

Transfer from BT broadband

Hi,If I transfer from BT broadband to EE broadband will I be able to transfer my digital  phone as well,taking my phone number with me,and will the BT phone adapter still work with EE.Thanks.

Re: Digital Voice issues

This seems to be where I need to start but it's fairly obvious to all that EE have no interest in pushing the message that things arent perfect through to the sales team. I have got booted out of BT broadband and analog on a misleading statement abou...

HoltWilts by Investigator
  • 1198 Views
  • 8 replies
  • 4 Helpful