@Jo027 The link below is to the digital home phone service, suspect that the EE voicemail is picking up before your own answering machine can cut in and get it, you need to extend the EE Voicemail to the maximum rings so that your own device can get and answer. You will see how to do so with the link. Any problems let us know.👍
Manage and use your home phone | Home phone help | EE
