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HOME PHONE (LANDLINE)

DEAN1961
Contributor
Contributor

‎02-05-2025 01:22 PM

When i log onto my pc home page the "Home Phone" option has disappeared and has been replaced by "Subscriptions". I used to be able to use this option to block unwanted calls to my landline. I can still access the home phone option on my mobile phone to block numbers but would like the choice of blocking numbers either by using my mobile or my pc. How do i get the Home Phone icon back on my pc? 

 

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14 REPLIES 14
Christopher_G
EE Community Support Team

‎02-05-2025 04:06 PM

Hi @DEAN1961 

Welcome to the community.

Could you try following the steps on this Call Protect help page, under the 'Block a number online' section please?

Thanks

Chris

DEAN1961
Contributor
Contributor
In response to Christopher_G

‎02-05-2025 06:38 PM

My home phone is a landline which is plugged into the back of my router and not a hand held phone. I've tried to follow your instructions but cannot see the options you mention. You didn't answer my question. Why has the "Home Phone" option been removed from my front screen and replaced by "Subscriptions?    

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Mustrum
EE Community Star
EE Community Star
In response to DEAN1961

‎02-05-2025 06:52 PM

@DEAN1961   some more details would help, as I am not sure what it is you are looking at - are you able to share a pic pf the screen that you mean?

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DEAN1961
Contributor
Contributor
In response to Mustrum

‎02-05-2025 07:00 PM

When i log on and click on Plans and Subscriptions i used to get three options to choose from which were Mobile, Broadband and Home Phone. From the Home Phone option i could just click on Call Protect and block any phone number. The Home Phone option has disappeared and been replaced by Subscriptions. Why?

Mustrum
EE Community Star
EE Community Star
In response to DEAN1961

‎02-05-2025 07:10 PM

@DEAN1961  Are you talking about your MyEE account?

 It’s still guess work not knowing what you have on your PC.

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to DEAN1961

‎02-05-2025 07:22 PM - edited ‎02-05-2025 07:28 PM

@DEAN1961 Not sure which EE router you are using, but can you http://192.168.0.1 web manager to the router from a pc if you have, and see if you even have home phone on the screen that pops up now. Will find a link to an old picture and will be below. How it used to look, as not configured, my latest was GONE....

Solved: Re: Massive ping/latency spikes on new WiFi 7 router - Page 2 - The EE Community

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XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎02-05-2025 08:00 PM

@JimM11 wrote:

can you http://192.168.0.1 web manager to the router from a pc if you have

It's http://192.168.1.254 for current EE routers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎02-05-2025 10:05 PM

Thanks my oops, just used to using a working router now. Thanks for correcting.👍

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DEAN1961
Contributor
Contributor
In response to Mustrum

‎03-05-2025 07:15 PM

Yes it is my EE account.

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