Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Apple Music

I had a free 6 month trial for Apple Music , I cancelled it 4 days before it renewed and I’d have to start paying for it yet I’ve been charged and it’s been added to my account , how do I go about getting this refunded , I can see how to cancel it vi...

data plan

hi i want to change my data plan i gonna up to unlimited data plan in ee sim card

Upgrade

Hi, i want to upgrade my current iPhone 13 to iphone 14 pro max. It is showing that earliest i can upgrade is 1st May by paying off my remaining contract. Is it possible that i can just hand over them my Iphone 13 and get Iphone 14 pro max and they j...

Resolved! detailed billing all making calls

detailed billing all making calls- When I can check it?

Resolved! Question about upgrade

Himy contract runs out tomorrow does it automatically renew or is that it completely done.

Servies

My account isn't working or my device ? It was closed due to missed payment but I have been in hospital for months and not long out so I have made payment can you put my account back on ?

End of an agreement

Hello. you added the number to my account and charged me for two years. I was in the EE store and I was promised that this number would be removed, but it did not happen. I consider our cooperation to be over. Joanna Drygala

Bill Payment

Hi I’m have an issue paying a bill which is due today.

Resolved! My EE bills

Where can I find my recent EE bills?

Billing

good morning I upgraded yesterday so getting my phone on Tuesday. I received my online bill today and it’s £49.26 with an add on of £10.99. The deal was £50 with no upfront cost and then I said about dealing in my iPhone 11 which brought it down to £...