EE have cancelled the wrong number and my business is suffering

[Tori600RR]

EE have cancelled the wrong number, the number I expressly stated that I needed as it’s my business number,  and now my clients can get through and book appointments 

they are also refusing to refund me for a phone line that I didn’t know I had 

I have contacted the ombudsman but has anyone else any advice as to how I should proceed as this has cost me a lot of money 

[bristolian]

The Ombudsman will only accept complaints once a provider's internal process has been exhausted after 8 weeks, or you reach deadlock prior.

There is no account access on this public internet forum, you need to persist with EE CS. 150 from your mobile or 07953 966250 from any other phone.