Well tried 5 times to resolve the problem with my phone and account, and every time customer services deliberately cut me off, overcharged me from £23.76 to £288.16 , and then cut my phone so I could not deal with it, even my bank was aware what they were doing,, I spoke to EE when they notified me my bill would be higher, I rang them and asked why, they said error or scam, I asked them to confirm my bill will only be £23.76, and not £200+, and they sent me a message confirming this, still on my phone, needed to sort as I was going out the country, so they confirmed it, but as soon I was out the country they sent D/D payment to my bank for £288.16, but what EE did not realise was trust was gone and I anticipated they would do this, and I previously informed my bank, I explained all to bank , cancelled D/D and then reinstated when they informed me by message my bill would only be £23.76, but also informed my bank if they take anymore than £23.76, dont pay, the payment should of been on 19th February 2024, but remained pending on 20th February 2024, and was reversed on 21st February 2024, my bank was aware something was not right and aware of the message sent to confirm only £23.76 would be taken out my account, and they also cut my phone off to try hide their incompetance, lets just bury this, cut his phone off, cut off his calls, well I know, my bank knows, and I will make sure many more people will know, they think they are god or something, but just proved there not, and should be aloud to get away wuth such behaviour, and they wont
