Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Whe is this phone out of contacts

Insurance

Made claim for lost phone yesterday was told that it’s been sent to back office team they would be in touch I asked what’s the time scale was told as soon as possible this is my first time claiming and it was a straight forward claim called up today ...

Resolved! My bills

Auto bill adjust

Hello,My 24 month contract ended in June.Shouldn't my monthly payment go down and auto adjust seeing as I've paid for my phone now?Thanks Nigel

Resolved! Didcot EE Store

Dear Company. I would like tell big thanks Lewis from Didcot EE Store for his helpful with my renewal contract with EE.He was really helpful nice communication I really appreciate it his attitude. Thank a lot Lewis again,but another guy George from...

Contract length

I have just been moved from BT to EE and cannot find any reference to the contract length.

Bill

Hi I was wondering why my bill is so high?

Resolved! £2.90 Charge plus £15.00 per month roam abroad pass

I added the Roam Abroad pass to each of our 5 mobiles prior to a recent holiday to Norway.Why does my latest bill have both a £2.90 daily charge plus the £15.00 per month charge for each mobile?

Resolved! Final bill

I have recently moved to another provider and I am unable to log into my ee account to check my final bill. How can I find this bill? I moved on the 19th August.

Resolved! Cancellation of contract during cooling-off period

Dear Team, Today I have completed a cooling off period form, do you know how long will it take for EE to approve my contract cancellation ?