Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My last call handler,I need her to contact me

Resolved! Lost for words

Resolved! Set up plan with collections but lost service

Hello, I set up a payment arrangement with collections a couple days ago in order to start getting my debts paid off, I paid £10 towards this but agreed to pay £61 a month for half debt and half phone contract after the lowered my data so I could pay...

Resolved! Info

If I make a payment for future bills an credits my account will it be taken for my next bill

Resolved! baja una linea titular ha fallecido

Como se puede dar de baja una linea cuando el titular ha fallecido

Resolved! Family move from Plusnet

I am currently with EE and have an ongoing contract, however my wife and children all need to move from Plusnet to EE. I have used the codes supplied for the deals and wish to pursue, however, when I click buy on the SIM only deals, the page goes to ...

Leaving EE

Hey anyone) I’m abroad now and wanted to leave EE. I also need to cancel my contract. Btw I’m unable to call. Is there any other ways to leave? Cause EE still charges 30£ a week.

Resolved! Change payment date

can I change my payment date in the app

Increase bill on my monthly pay.

I pay 31.20£ every month with my phone contract, I don't understand why there had to be an increase this month to £39.52. What could be the reason?

Change in contracts on EE website

Hi, so I’ve just looked at the EE website and to my horror they’ve gone and decided to follow o2 and the other networks and do 2 split payments for your contract. oh well, I guess they were going to do it sooner or later. can I just ask - what happen...