Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can you actually talk to customer service now?

The staff at the local branch were playing Fifa in store and seemed unable or unwilling to help with an issue.... I am unable to speak to anyone on the phone. Paying over £2000 per year for the family's phone contracts and there seems to be zero cust...

Bill looks very expensive

Resolved! Need to pay a bill

Need to pay a bill but can't phone as been cute off

Resolved! Contract cancel

Can I cancel a contract early and is there a charge?

Resolved! Contract

Hi could you tell me when my contract is due to end.

Resolved! cant receive verification code due to broken phone

I have broken my phone trying to upgrade but cant receive the verification code. How else can i complete an upgrade?

Billing

Want to cancel my contract phone I'm not happy with ee ur robbing me blind Want to leave ee as as possible

Resolved! When does my contract end

Resolved! Billing and payments

Your company took out £40 for an international call I never made. It seems like theirs been a scam however, I never had a call from this number, I never answered the call nor did I have a 10 minute conversation with them. I’m confused as to how a com...

Resolved! Contract Ending 15 June. Do I need to do anything?

HiMy two contracts end 15 June and I am moving away from EE. Just want to check if I need to do anything other than cancel my payment to EE.Do I need to notify EE and if so can I do this by email or chat?Thanks