Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cannot block outgoing premium numbers

There's no option in the EE app or on the self service website to block outgoing calls to premium rate numbers.How is it possible for me to block outgoing calls to premium rate 09 numbers?

30 day notice dissapeared

So i put my 30 day notice in on the 24th of july, called yesterday to confirm it would go through they said this morning, and now its still not cancelled and after calling the agent told me there is nothing he can do, any help ??? its a 30 day rollin...

Resolved! how do i cancel my paper invoices

Can one move from unlimited back to prepaid

Resolved! Bill

I need to find my latest bill your website is difficult to navigate

Bill

Resolved! to change bank account details

Resolved! Is the contract on ee still available for PlayStation 5 disc

EE Contracts are just not sustainable anymore

I get it - contract says CPI + 3.9% but what bothers me is the fact that staff members say here and on social media that they had no choice as they cannot influence CPI. That's true .. What EE COULD be doing though is not insisting on 3.9% .. I get i...

Channel Returns webpage url

HiDoes anyone know the url for the Channel Returns page?Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.This Thomas offered me the same ...