End contract

[ewelinbach]

Hello haw I can cancel my account?

thanks for help

[Chris_B · Accepted solution]

@ewelinbach  If you mean your contact then you need to call customer services to give 30 days notice.  You’ll be required to pay off any remaining term and you’ll get a 20% discount on that remaining term. 

[echc25]

What does remaining term mean? The current month or the contract?

Thanks

Echc

[Jon_K]

Hi @echc25 

Are you looking at this in your My EE Account?

Remaining term usually means the remainder left on your contract.

Jon

[Squishylea]

I called last month to end my watch contract - the person said it was done but I haven't had any confirmation in writing which is very worrying.  I can't see anywhere in my account that anything has been acknowledged - I would have thought confirmation in wiring would be standard to confirm?

[Leanne_T]

Hi there @Squishylea 

This would be noted on your account and not sent to you in writing. 

Did you place the cancellation request more than 30 days ago? 

Leanne.

[Squishylea]

Why wouldn't you confirm in writing - surely that's customer service 101? My request was on the 4th June, I managed to get it confirmed after hours of time wasted jumping through hoops.

I cannot wait for my phone contract to end too so I can leave completely.  EE used to be great, now it shows they don't care about customers at all.

[Leanne_T]

I am very sorry to hear this and thanks for coming back to me with an update @Squishylea 

Leanne.