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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59530 Views
  • 69 replies
  • 14 Helpful

Been charged twice when I upgraded

hijust paid for upgrading and had to pay additional upfront fee during to early upgrade. However I’ve been charged twice! I’m worried about the additional fees on my card. Can you advise? 

Jess775 by • Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancelled direct debit without reading T&C's

I'm looking at switching provider but stupidly cancelled my direct debit before reading any cancellation T&C's.On a 30 day rolling contract, and see I need to give 30 days notice.  My original bill was due on the 7th with payment to be taken on the 1...

Tdntde by • Explorer
  • 598 Views
  • 3 replies
  • 1 Helpful

paid my bill early and its not showing

i paid my resent bill on the 1st feb 2024 whch is early as its usually on the 10th of every month and frankly im getting sick of this! im 9 days from my billing date,what the hell is going on

4130rider by • Investigator
  • 624 Views
  • 7 replies
  • 0 Helpful

Bill

I’ve been charged £70!on my bill for a new device when I’ve already paid the £70 when I ordered it . Now I’ve had the calls all barred 

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