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Linking broadband to account

Chris181982
Visitor

‎10-06-2024 11:38 AM - edited ‎10-06-2024 11:58 AM

Hi, im trying to link my mobile broadband sim only to my EE account, I enter all details and the billing account number keeps telling me I need a valid number, I've tried literally the bank account where the DD is coming from and also my EE account number, neither are accepted, can anyone advise. Thanks

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2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎10-06-2024 02:21 PM

Hi @Chris181982,

Welcome to the EE Community. 🙂

I'm sorry to hear you having problems registering your new SIM with your online account.

Our Customer Care Team will be happy to help you get setup if you get in touch.

James

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XRaySpeX
EE Community Star
EE Community Star

‎10-06-2024 02:52 PM

You don't need a billing a/c no. for mobile BB. That's only for fixed Home BB. Link it as a mobile using its mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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