Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade but keep old phone!

Good afternoon Ladies & Gents,I am currently away and unable to contact EE via 150 so I’m turning to you lovely people for some insight.I currently have a iPhone 14 Pro Max, I’m 12 months into a 24 month contract with EE, if I was to keep my current ...

Resolved! Itemised bill

Hi I would like an itemised bill

Payments

Hi I have had my plan stopped they said I never paid my bill which I did on the 8th

Not honouring contract I was given over the phone

Recently my contract has come to an end and I made a call to ee for a SIM only deal during which I was told because I've paid for full cover my full contract length I'd be given cover for free. Asked multiple times is insurance included in the price ...

Downgrade

I’m now in my 8month on EE and i have a sim contract unlimited internet, calls and text. My contract is 2years. I wanted to opt out or downgrade because i don't have signal inside my house. I can’t use my phone inside. How can i do this. Please help

Resolved! Query a payment for my sons phone I pay

I need to ask or speak to someone regarding the bill I pay for my sons phone please I have a payment reference number for the direct debit

Voice message

Can I permanently save a voice mail or forward to my mail box

Re: best WI-FI at radmore house

I have got a iPhone 11 with 33 three years before I finished my 2 years contract without letting me know they made another contract for sim I am leaving sim and just they told me you have to pay £93 more what cheap company they just know how to extra...

Resolved! Paer invoice

I want to remove paper invoice from my bills

Account credit

Why whenever I’ve credit in my Ee account dose it still take a direct debit even though there’s more than enough money in the account to cover the monthly bill