Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61295 Views
  • 69 replies
  • 14 Helpful

Additional charges

Hello I have 2 separate additional charges from 1/3rd party companies ine is Spotify but there is another charge of £3 - what does that relate to please? 

mislead ee contract

brought a phone and contract from EE store but was keep hidden information forbidding to cancel it since it was bought in  the store contact the store and Head offfice and theystill refuse to it

evie123 by Visitor
  • 369 Views
  • 1 replies
  • 1 Helpful

Ridiculous high price

I am paying between 180.00 to 220 a month for iPhone 13; iPhone 12 Pro,and a Samsung laptop 18.00 a month for the laptop;  is anyone else paying this sort of money?  Nothing special just basic contract 

Re: Cancelling a second line

I have the same issue.  It seems EE are failing to provide a truly accessible service.  Not everyone with a disability/health condition that prevents them from calling EE have a text replay phone.DDA - you are required to make reasonable adjustments ...

AaarghEE by Visitor
  • 369 Views
  • 1 replies
  • 0 Helpful

Bills

What is the normal charge for a late payment of your phone bill? I haven’t got a text and it says additional charges £0.00. 

Free tablet

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free...

Gr40 by Investigator
  • 5294 Views
  • 4 replies
  • 0 Helpful