How can I receive bill notifications to my email or by text message?

[lubru]

Hi EE, I used to receive the email notification that a new bill was ready, but not anymore. I haven't changed any preference of my account and I have already asked EE to re-start the notifications. It worked for a month and then it stopped again. Can you please help me with this? Thanks, Lucia

[Chris_B]

@lubru  Check to make sure that these emails are not going to your spam/junk folder.  

[lubru]

thanks, chris, no, they are not going to spam/junk folders. 

[Katie_B]

Thanks for checking @lubru. 

If your notifications have stopped again I would recommend getting back in touch with our customer care team on 150. 

Please be sure to keep us updated. 

Katie

[Preppy09]

Did you manage to get this resolved @lubru Having the same problem myself.

[lubru]

hi there, no I haven't done anything about it as no even customer
services manage to solve the problem...never mind. let me know if you
are successful....so I can also try the same, thanks, lucia