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Re: How can I receive bill notifications to my email or by text message?

lubru
Contributor
Contributor

‎02-01-2024 05:42 PM

Hi EE, I used to receive the email notification that a new bill was ready, but not anymore. I haven't changed any preference of my account and I have already asked EE to re-start the notifications. It worked for a month and then it stopped again. Can you please help me with this? Thanks, Lucia

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎02-01-2024 06:26 PM

@lubru  Check to make sure that these emails are not going to your spam/junk folder.  

0 Helpful
lubru
Contributor
Contributor

‎04-01-2024 09:56 AM

thanks, chris, no, they are not going to spam/junk folders. 

0 Helpful
Katie_B
EE Community Support Team
In response to lubru

‎04-01-2024 10:49 AM - edited ‎04-01-2024 10:49 AM

Thanks for checking @lubru. 

If your notifications have stopped again I would recommend getting back in touch with our customer care team on 150. 

Please be sure to keep us updated. 

Katie