Overcharged on new plan

[Hricho]

So I called EE trying to top up my phone with a ten pound bundle the guy on the phone ended up roping me into a sim contract £9.80 a month for 25g and unlimited calls and texts after a year the price would increase the call to EE was only like a week or two ago when they tried to take the money out early so the money was in my savings so I didn’t spend it they text me saying there was a fee of five pounds for late payment I text them PAY so I could pay and now they are trying to charge me £60 everytime I try call them they never pick up

[Leanne_T]

Hi @Hricho 

Thanks for coming to the community. 

Does your plan show as £60 or do you have any extra charges showing on your bill? 

Did the direct debit fail twice? 

Leanne 🙂

[Hricho]

It just shows up as £59 something and I tried to call but it just says they can’t connect me call back again and I’ve been calling for days the direct debit failed twice 

[James_B]

Are there any deposits listed on your bill, @Hricho?

James

[Hricho]

Nope

[James_B]

Is there something else showing on your bill breakdown outside of your monthly plan cost, @Hricho?

If not, I'd recommend chatting with our messaging team via the help section of the EE app.

They'll be able to access your account and run through your bill with you.

James