Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71443 Views
  • 73 replies
  • 15 Helpful

Credit check for upgrade

Hi,I’ve been a customer for many years and have a few contracts/ products. I am thinking of upgrading to a new iPhone. Will I be externally credit checked for this, or is it just new customers that are credit checked?

Bbr_81 by • Visitor
  • 1679 Views
  • 1 replies
  • 2 Helpful

Resolved! Costs on bill always higher than agreed plan

Hi all,I am very confused by the EE bill, charging more than the plan I subscribed to.I have two contracts on my account and just a few pennies in additional charges in the month.And yet, the bill shows me these gems? It does not explain anywhere whe...

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Account not registered

My account isn’t registered and unable to link devices via the ee app, asking for a 4 digit code sent to my mobile number but no code gets sent?

Roger6324 by • Investigator
  • 757 Views
  • 5 replies
  • 1 Helpful

keep phone, change plan

HelloI took a new 2 years contract 5 days ago: new iphone and plan. The plan costs me £30 a month plus iphone monthly payment. However I would like to keep my new iphone but change the plan to smth cheaper (i have another unlimited plan with EE and c...

Re: Invoices/Payments

Hi. I'm new to EE and want to log into my business account to change the direct debit payment details for the right account. How do I do that please? 

Switched to sim only contract, but it hasn't worked

I decided yesterday to switch from pay as you go to a sim only contract to make use of the 30% off for existing customers, and switched to the essentials unlimited contract. I was told it would take up to 24 hours for it the switch to actually happen...

Resolved! Payment

I’m trying to pay my bill before my direct debit but for some reason it won’t go through