EE Upgrades: All you need to know

[Katiegray84]

Not true at all....

Wow EE how disgusting is your customer service. For over a year on my app it's been showing that I was eligible to upgrade 10th June 2024 ring up to discuss options and to be informed EE have pushed it back to 25th June 2024. No notification no explanation when I questioned I was told I'm not the only one many others customers have rang up with the same issue. I have been a contract customer since 2008 this is shady what else do you change without informing customers and regards to their contract....

[Leanne_T]

Hi @Katiegray84 

Thanks for coming to the community. 

You can upgrade without a fee if you’ve got less than 30 days until your plan ends.

You can find full up to date information on upgrading in our When can I upgrade my phone? Help page. 

Leanne.

[XRaySpeX]

@Katiegray84 : It's a consequence of a recent change in the upgrade window of 45 days before end of min. term to now only 30 days before.

[Katiegray84]

That's shocking and a breach of contract

[XRaySpeX]

Just what contract term would that breach?

The only contractual obligation of EE's is:

We want Our customers to stay with Us, but We don’t have to provide You with an Upgrade or Renewal.

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Thus upgrades are purely at EE's whim!