BT sim only transfered to 24months contract with EE

wadderspaul
Explorer

‎04-06-2024 11:11 AM

I have logged into my EE account which we have now since transfering over from BT sim only for 4 sim only (no contract) for my family. It appears after transfering over I am now on a 24 month contract? At no time was I advised of this at the time BT insisted I had to transfer from a BT sim only card. I think I have grounds for an official complaint to telecoms ombudsman.

 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎04-06-2024 11:47 AM

@wadderspaul : SIM-Only is a contract, a SIM-Only contract. As you started a new contract with EE you serve the full term regardless of where you were with your BT contract.

Unless youmean you had a PAYG SIM?

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wadderspaul
Explorer

‎10-06-2024 08:07 AM

I think you have not answered my query, I was not advised that this was a 24 month contract, which is mis-selling.

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Leanne_T
EE Community Support Team
In response to wadderspaul

‎10-06-2024 08:31 AM

Morning @wadderspaul 

Thanks for coming to the community. 

To get your account looked into what was agreed when you transferred from BT, please call us on 150 and our mobile guides will have access to your account to check this for you. 

You can also raise a complaint on our Make a complaint (ee.co.uk) page. 

Leanne.

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