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Re: Set up plan with collections but lost service

Faye-smith01
Visitor

Hi, this has happened to me today too. I set up a payment plan and they told me that I won’t be cut off and I’ll still be able to use data and calls and texts but I can’t this happened an hour after speaking to them. How did you solve this problem in the end? 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Faye-smith01 

Welcome to the community.

It's possible the system automatically added a restriction. It may be worth speaking with our Mobile Care team again so they can check for you.

Chris