Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract Renewal

Not getting any joy and hoping perhaps some members have had the same experience and can help. Contract due to end on 25 November , called in October and arranged a new contract, signed a e-contract at the time. Received a standard text this morning...

Resolved! 9 November bill

Resolved! Want to know how much my bill is

I can't pay my bill on 150, EE app still isn't working,

The 150 automatic system seems to have an error, the webpage isn't fully functioning, and the EE app is still unusable due to improvements. It's been months since I've had my tablet in my hands and now it's back and just a few minutes ago I had rem...

Change the Data allowance to include call allowance

Hi,I would like to ask if I can lower the data allowance and then include the call allowance in the contract with the same monthly contract price. I just started my 24-month contract last October.Thank you.

Resolved! Accessories 24

Hi, I'm thinking about adding an accessory to my pay monthly account. Online it says a 24 month contract at £21 a month but the terms and conditions say it needs to be paid over 11 months. Which is correct?

Resolved! Help

Hi can any one help to download pdf bill

Cooling Off Period for SIM only

Hi,im looking to get a SIM only deal with EE after having to cancel my current contract with a different provider due to poor network.When I’ve checked, all network providers say they are experiencing issues in my area.If i get a SIM only contract wi...

No option to download invoices

Hello,I have been unable to download our business invoice since June'23. When I select invoices and payments, the total invoice is stated and the date that the Direct Debit has been collected but there is no longer any option to download the invoice...

CSR Compliment

Hi, I really wanted to show my appreciation towards the EE CSR who assisted me today with my billing query.Whilst I did get a message for feedback, this is about how likely I am to recommend EE to friends or family and I don't think this does justice...