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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15699 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25849 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53015 Views
  • 55 replies
  • 13 Helpful

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...

Resolved! Question about service suspended

My sim card was stopped due to insufficient bank card balance on the payment day, and my mobile app could not be logged in. I am not in the UK during this summer (because I am not in the UK and I contact others with emails, so I didn't pay attention ...

Change in contract

I want to change my monthly plan to bit cheaper one compare to my current one... it's not been 14 days since i signed my contract... can i change it?

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ? 

Wilf1172 by • Visitor
  • 490 Views
  • 3 replies
  • 0 Helpful

Resolved! Early upgrade

Hi allI've got a question about an early upgrade I've just completed but can't seem to get a straight answer from anywhere.I've pre ordered the new Pixel 9 Pro Fold via an early upgrade and paid an early upgrade fee as my contract isn't up until Octo...

byzmufc by • Explorer
  • 626 Views
  • 3 replies
  • 3 Helpful

Cancelling my bill

Im on a semester abroad and I forgot to cancel my EE contract before I left and when I tried to log in to my EE app, it asked for a verification code from my UK number but my UK number does not work here hence I am not receiving any code. I need to c...

HELP!!!!!!!!

Account has been closed for no reason, and because I no longer have service I can't ring 150 off my handset! Someone please help! I've been with EE for at least 10 years!  

SIM Only Contract

Hi thereI currently have a SIM Only phone which is on my Daughter's account with yourselves, has she recently cancelled this as my phone is stating no service, I have removed the SIM and cleaned it but, it's still not working... Please advise? 

Max138 by • Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful
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