Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Does EE Actually Want My Business?

As a family, we are currently all in on EE... We have full fibre broadband on the top package, have four phones on my account and have been an EE customer for over 10 years.Three of the four phones are due an upgrade so I thought I would try and proc...

Set Up Unwanted Contract

Moved into a new property about a month or so ago now. Was told we couldn’t activate our wifi for 3 weeks until an open reach engineer came out (after we had already been told we could just plug the box in and be good to go). There is bad signal in t...

Resolved! refund

when will my refund be at my address [Mod edit: move to new thread & update title]

complaint (ref: ID********)

Hi from EE. We've closed your complaint (ref: ID********). We really appreciate your patience and understanding. If you have any more questions, please call 150 from your EE mobile and one of our Guides will help you. You can also visit ee.co.uk/go/...

Resolved! Cancel one of my contracts that has expired but im still getting charged for it

Cancel one of my contracts that has expired but im still getting charged for it

Resolved! Low Spend limit imposed and now cannot upgrade

So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children) I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, ...

Resolved! My contract has been terminated without my approval

Hi,How do I get in contact with EE? I was hacked a couple of days ago via a hack which tried to terminate my account. I spoke with EE yesterday who said they would deal with the issue and email me back yesterday. I've not received an email.How do I...

Resolved! after cancellation still EE sending bill

Hi everyone,I’m a bit confused and need some advice. Back in June, I asked EE to cancel my plan (both broadband and mobile SIM) and I also paid the final bill at that time. Since then, I haven’t been using the service.But now, after almost two months...

Resolved! Upgrading via APP vs 150

Hi All,First post - I am attempting to upgrade partner's phone but after trying to use the app and website (on various devices, various browsers) it keeps advising me to simply call 150 - however their prices are MUCH dearer than the ones offered to ...

Contact status

Show me my contract