Set Up Unwanted Contract

[callumf1999]

Moved into a new property about a month or so ago now. Was told we couldn’t activate our wifi for 3 weeks until an open reach engineer came out (after we had already been told we could just plug the box in and be good to go). There is bad signal in the area so we rang up and was offered a free sim hub for the time being until the wifi gets sorted. The guy on the phone said it would be free and no charges would occur. I had to pay a £7 delivery fee which would ‘be refunded’ and never was. The day my wifi finally gets installed properly I’m hit with a £60 bill for the sim hub!! I’ve rang up about cancelling it numerous times, even before the money was due to come out, and nobody’s been any help at all. Even now I was on the phone for 2hrs and there was no help whatsoever. Is my best bet going to Ofcom at this point?

[Schockwave · Accepted solution]

Hello @callumf1999 ,

Welcome to the community,

Ofcom do not deal with customers, you would first have to fill in a complaints form and after 8 weeks if no success, you get a deadlock letter and go to the ombudsman, but first you have to fill the complaints form:

https://ee.co.uk/help/contact-ee/complaint/complaint-form