Contracts & Billing

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59924 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hi, My contract is ending very soon and I received a text message about offers for upgrading but when I go online to check the plan the price is totally different to what I’ve been offered. I’m confused as to why I cannot have the offer given at the ...

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Upgrade

Why is my early upgrade date the same as the standard upgrade date I’m on sim only and would like to upgrade to a new iPhone 

Upgrades

I was due to upgrade my contract in Oct and it was letting me last week but had issues with delivery so it was reversed now its changed the upgrade dates on my account. It was due Oct 22 its now saying april 23 it was a 24 mnth contract which started...

ended contract

Hi,I have ended my contract and moved my number to another supplier.  However, I have still been charged for this month.  How do I get a refund, please? regards

Cancellation

I got transfered to EE by BT who said it was a totally better deal,  when confirmation arrived details were wrong and terms were unacceptable, I have tried to cancel by phone numerous times and at different times up to 50 minutes, completed cancel fo...

TSOne by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful