So I have been with EE/Orange for 20 years, in that time have never missed a payment and I have 3 lines on the account (myself and my children)
I’ve been trying since Friday to do my annual upgrade but the system wouldn’t process any orders for me, and I finally got through to someone today who after an hour of trying to push the order through came back and said the upgrade was failing because the spend limit on my account had been reduced to a really really low amount so upgrading would be impossible
The spend limit is so low that I won’t be able to upgrade any of my phone lines and they are all due for upgrades in the next 6 months
I have a good credit score and like I said I’ve never missed a single EE payment in almost 20 years, and now this low credit spend means I’m going to have no choice but to move over to another network which is beyond disappointing
it’s been escalated and I’ve been told it will be looked at in the next 72 hours, but I’ve found EEs customer services have gone massively downhill recently so no doubt I’m going to be chasing them because they don’t get back to me
Has anyone else had a similar issue with a low spending limit being imposed for no apparent reason ?
