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complaint (ref: ID********)

Gill101
Visitor

‎26-09-2025 04:30 PM - last edited on ‎26-09-2025 06:39 PM by

  • Hi from EE. We've closed your complaint (ref: ID********). We really appreciate your patience and understanding. If you have any more questions, please call 150 from your EE mobile and one of our Guides will help you. You can also visit ee.co.uk/go/codeofpractice for more info on our complaints process. Thanks.

  • The Complaint was never dealt with.
    I’ve tried to ring 150 but my key responses don’t register so I can’t get through

<mod  edit: do not share account specific information in public, include complaint reference numbers>

 

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1 REPLY 1
Rach_H
EE Community Support Team

‎26-09-2025 06:41 PM

Hi @Gill101,

Welcome to the Community!

I'm sorry to hear your complaint has been closed without you having the resolution you were looking for. This can be re-opened within 28 days of being closed, so I'd recommend speaking with the team again about this. If you're struggling to use our Visual service to reach the team you can choose option 2 when you call, to be connected to the team.

Rach

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