Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cost to bill

Does sending voice note by text to normal mobile cost outside ur plan

Hello i like to pay my bill

Upgrade

Hi my sim plan ends on the 21st of January 26 and my device plan ends on the 22nd of January 26 if i got a message saying I have options one being upgrade and if I text up to 150 it sais I can upgrade but when on ee online it sais I cant upgrade any ...

Resolved! Security didget number

Accidentally paid my bill twice

I was having the usual hassle of trying to pay my bill which is already ridiculous. After receiving errors and going round in circles, I found account details to send money directly. I paid through nationwide and then 30 mins later I got an apple wal...

Keeping employee discount after redundancy

I am currently on the phone with 150 trying to change my plan to a SIMO after being made redundant on 31/8/2025 I am aware that I will lose my 75% discount and it will drop to a 50% F&F discount as per the terms of Leaving BT on the HR portal, but th...

When can I upgrade

My contract says it finishes on 26 Jan 2026 , I was thinking that I could upgrade. However , when I check online it doesn't give me any upgrade options as it says that it cant find any suitable price plans. Do I have to wait until the 26th of Jan? M...

Resolved! Out of contract but still charged for my handset

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was most...

3 months in a row

EE billing portal is absolute W***, its probably the buggiest ****test billing portal i've ever come accross, and its not isloated to the APP or Website as ive now had the same scenario happen twice.When making a payment for Flex Pay - the portal tri...

Resolved! Unable to pay Phone Contract Bill, payment keeps failing

???Genuinely, with how laggy the payment processing is, and how often it keeps failing when trying to pay my phone bill, I'm going to consider terminating my phone contract and going to a different provider, because this is not acceptable.I've tried ...