Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Behind on phone bill

Hello , I was wondering if it’s okay to pay a little bit of my phone bill and pay the rest on the next phone bill as I’ve been under paid or will this affect my account?

Phone

Hi has my phone contract ended and when will my number be cut off from ringing and texting as I’ve got a new contract phone with a different network provider

Upgrade

Getting old phone number back

Hi, is it possible to get old phone number back, it was accidentally switched off by ee or my company thinking the number was for another colleague.

Resolved! Refund

Take a phone out

I want to take a contract out

Hi Can I upgrade now my contact without paying any fees

Hi good morning can I upgrade my contact now without paying any fees

Phone bill

paid a phone monthly and the contract ended last month so didn’t need to make any more payments, went to go pay online and it’s asking me for the payment of the phone instead of just for the sim?

Abroad

What can I do if I’m abroad for an extended period & not using my EE allowance or phone number?

Billing 5G Mobile Home Broadband

I have a 5G EE Mobile Home Broadband - 18 month contract. The marketed monthly cost was £45, but I’m being charged £70 each month instead.My billing report does not explain the +£25 and EE reps doesn’t seemed to understand either and currently checki...