Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59539 Views
  • 69 replies
  • 14 Helpful

Resolved! Third party bar

I am on contract with ee and have just set a spend cap of £20 which I haven't reached yet. I keep trying to enter a competition and keep getting a message saying there is a third party bar I have phoned ee twice and have been told there is not a thir...

Unknown charge

Checking my monthly usage for my contact mobile phone, I have found there is a 13p charge for another provider's service. "Services from other companies", it reads.Asking the website for details produces only an error (see image below).I don't use an...

Screenshot_20220815-073919.png

Deceased partner

I have 2 mobile contracts under my name, one being my recently deceased partner which I wish to terminate, mobile number being xxxxxxxxxxx.  My partner was diagnosed with long covid in 2020 and was unable to continue being self employed, therefore I ...

Bills

Why hasn’t my bill gone down after the 24 month contract has finished?