Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

i had a letter which one said i have to pay 148.54

Hello,i had a letter which one said i have to pay 148.54 in 5 days,i paid already half and half i will pay next friday is it ok?I can do like that?i dont understand why the ee company not charging me automaticlly like before?

Resolved! End of contract

My contract ends 1/11/22. How soon can I end my contract without incurring further costs please?I do not wish to renew or upgrade, just simply end the contract.

Confused

Today I purchased an Apple Watch on a paired plan so shares the number with my current iPhone/ee number. Now just logged into my account as it’s showing a new number which I presume is for the Apple Watch and instead of the 4gb data it’s given me un...

Questions about my bill, add ons duplicated on bill and help with payment

Bill

I have contacted ee and bin told I failed security I am struggling with money and was going to see if I could pay outstanding in full from now on on 26th and if until then service could be put back on if not I’ll break my sim and get a pay as you go ...

Upgrade

Basically I pre ordered a new I phone 2 days ago I wanted the I phone 14 PRO in silver and turns around I looks at the email last night to see when’s it getting delivered and the guy has put me down for a 14 PRO MAX and I am not accepting that as I d...

Resolved! If i add a family member can they pay there own bill

I would like to add a family member and get an additional contract for them, but they want to be able to pay there own bill, but as they will get a discount for an extra family member do I need to pay the bill each month.thanks in advance

Contract end dates

Good evening I have 2 contracts with EE the first number ends in 4991 and the second ends in 7565. Could you please tell me when these contracts are due to end. Thanks

Need help

No Frills what does it means

Resolved! discount removed

Why had my discount been removed due to me upgrading to a new device? I am getting nowhere with customer services and have had to raise a complaint. They are saying this should have been added when ordering online. What they are not getting is that i...