Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Detailed call list

I’m trying to find my call list from a particular date 3 weeks ago. I have looked everywhere on myee. Where can I find it?

How to obtain numbers call and received from a bill

I can access my bill from Jan 2022 I need to know what calls I made numbers and received and to and incl May 2022 - are you able to help please

Resolved! I would like to pay my phone bill

I would like to pay my phone bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Upgrade

So i rang EE this morning to upgrade my daughters phone to a SIM only package as she is coming out of contract they guy has stupidly upgraded my phone and NOT the phone i spoke to him about arrrrrr now on hold with so many different areas as they all...

Non Trade In charge - not received new phone

I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.However, I have received a text from EE stating that a £440 'Non Trade I...

Resolved! refunds

Hi. yes how do i get my refund changed from a credit on account to my bank card which the payment was originally taken from?Thank you

Resolved! PAC

Hi my contract ended in September but I continued to use my phone until I bought a new handset and a NON EE sim I got a PAC code from EE my question is will this automatically cancel with EE?

Phone contract

Hi, I wanted to know how much do I pay if I want closed this contract

Phone number

Hi upgraded phone and sim today I want to keep my number please advise if it needs to change I will return the phone and sim thank you

Resolved! Add another plan to your account

This has popped up on my upgrades page. I already have a SIM only contract with my old iphone 12.Does this mean I can have a new phone with another contract to run alongside my existing account?I cant really see the point of that.I wanted to buy a ne...