Contracts & Billing

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work.  am I being mugged  

Upgraded Existing Contract For Free, Can I Cancel without a Fee within 14 days?

Hi, I have just upgraded my 24 month EE contract to a cheaper 12 month contract. I did want to totally cancel my 24 month contract but would have to pay a cancellation fee. I have just upgraded therefore still within the 14 day cancellation period. A...

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted? 

Bill

Why does my bill show addition 1GB.  TAKE IT OFF!!!!    

i had a letter which one said i have to pay 148.54

Hello,i had a letter which one said i have to pay 148.54 in 5 days,i paid already half and half i will pay next friday is it ok?I can do like that?i dont understand why the ee company not charging me automaticlly like before?

Confused

Today I purchased an Apple Watch on a paired plan so shares the number with my current iPhone/ee number.  Now just logged into my account as it’s showing a new number which I presume is for the Apple Watch and instead of the 4gb data it’s given me un...

Questions about my bill, add ons duplicated on bill and help with payment

Bill

I have contacted ee and bin told I failed security I am struggling with money and was going to see if I could pay outstanding in full from now on on 26th and if until then service could be put back on if not I’ll break my sim and get a pay as you go ...