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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59585 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade/Phone Swap

Evening,Hoping someone from EE can answer this, i took out a contract on a Pixel 4a which i don’t have anymore and i am using an old iphone 5s, can i use this iphone for the swap?ThanksJoe

Trying to upgrade

I’m trying to upgrade online but keep getting ‘page not found’, no matter which route I take 

Jac31 by • Visitor
  • 434 Views
  • 3 replies
  • 1 Helpful

Contract end

Hi, We have 3 phones on the same account. 2 of them,  I want to start being pay as you go and one to keep as direct debit.   contracts are all ready to upgrade. Can you tell me how this would work.. can the 2 phones to go to pay as you go start that ...

VPE7 by • Visitor
  • 409 Views
  • 2 replies
  • 0 Helpful

Changing direct debit for one plan

Hi, my partner would like to start paying for his own phone and I can’t find any way to swap his plan over and change the direct debit without both our plans changing over. How do I swap his over so he is only paying for his own phone as plan? 

Colleen9 by • Visitor
  • 1523 Views
  • 2 replies
  • 1 Helpful

Cancellation

Hi My dad has tried to cancel the line on my behalf, I currently now reside in the us. My contract runs out September and wish to cancel but without a email correspondent it’s been difficult because I don’t own the ee sim for them to connect with me....

Adzylad by • Explorer
  • 345 Views
  • 1 replies
  • 1 Helpful

new plan (no new device)

i swapped over my plan to a new one online due to not having enough data, i confirmed it however it isnt showing that i am under a new plan (only shows my old) and i also havent recieved an email confirming it? 

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