Overcharging

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Northerner]

Hi @Amranny 

Your contract doesn't end just your minimum contract term. You need to give 30 days notice. 

You need to complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[XRaySpeX]

No contract has ended! All that has happened is that its minimum term has expired & the contract itself just rolls on & on beyond it unchanged.

This user discussion group is not the correct platform for serving a formal complaint upon EE. However you've told how to do that but there won't be much point as you are the 1 in breach.

[Amranny]

So you expect me to inform you that my contract is ending?? A contract that you set? Is this exploitation?

[bristolian · Accepted solution]

If a contract for mobile service is terminated, the service itself stops being provided.

The natural effect of your suggestion is that networks should automatically terminate the service of phones that reach the end of their minimum-term... The complaint volumes would be horrendous.

As & when a pay-monthly customer wants to terminate their service, they are free to give notice or use a PAC/STAC as they see fit. For networks to make this choice instead of customers, is simply unworkable.

[Amranny]

Thanks, but no one asked EE to “make choices for customers.”The issue is being charged the same amount for a phone that was already paid off, with no clear warning, then being refused cancellation, blocked from escalating, and threatened with debt collectors when questioning it.

[edbostan]

I was caught out by the 30 days notice. I would have thought the end of contract was just that: end of contract without notice required. This foible really must end otherwise you suffer a rolling contract which is something altogether different 

[chistery]

The 30 day notice period is really only if you want to cancel the contract and not change plan or upgrade. It's easily avoided by following EEs advice to upgrade, or you can PAC out to another network.