Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Overcharged

KAASUTI
Investigator
Investigator

‎20-10-2025 06:26 AM

I was expecting my bill for my new phone to be £118 but have been charged £137 this morning. I can't view my bill and would like to know why I've been lied to?. 

Guy on phone said £88 for phone and £30 for watch, I even have the order email saying the same.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎20-10-2025 08:15 AM

@KAASUTI  because you’ve been charged up until the point until your bill was generated. So you pay the days before the bill was generated and then you pay for the month ahead. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

‎20-10-2025 11:11 AM

Hi @KAASUTI 

It's great news that you've got a new phone from us.

We have a handy website that gives more information about your first bill after your upgrade, which I'd recommend taking a look at.

Chris S

0 Helpful