@rene4 , if payment has not gone through, then I would suggest you speak to customer service about it, this is a public forum with no account access and we do not know who you are, and do not start another thread, but continue in this one, please, no need for multiple threads.
You may also want to check your bank as to why it may not have gone through successfully, you need to do the search yourself as to why the payment has not gone through.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
