Overcharging

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[Northerner]

Hi @Amranny 

Your contract doesn't end just your minimum contract term. You need to give 30 days notice. 

You need to complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[XRaySpeX]

No contract has ended! All that has happened is that its minimum term has expired & the contract itself just rolls on & on beyond it unchanged.

This user discussion group is not the correct platform for serving a formal complaint upon EE. However you've told how to do that but there won't be much point as you are the 1 in breach.