Mobile Services

Resolved! I lost my sim card

I lost my phone this weekend and need to order a new SIM card, is it possible to get one with the same number?

Recently I upgraded from BT WI FI to EE the included a free sim with unlimited calls and data not explaining that roaming was not included. So when I received my sim I fitted and ported my old phone number. On seeing the app reference this sim and no...

Re: Can’t make calls uk

Hi all, I'm having the same problem and I've tried everything. Can't make any calls but can do everything else. I cant use old phone to try the sim as it is broken. Any ideas??

Unable to make and receive calls or texts in US added roaming pass

How do you speak with EE in the United States from a monthly phone, added the roaming pass, still unable to make calls and receive calls and texts. Need to call EE and can't says couldn't connect. Can ypu please advise how I can speak wirh EE to sol...

Network issues

Hello,I've checked for network issues in my area, BA12 9DB, and it says there is a problem. The reason for this post is that has said this for about a month. It's really difficult to make a call as the signal is terrible and then hangs up.Can I pleas...

Sim not received

It's been a week since I ordered a new sim and it's still not arrived

Business user roaming in turkey

Hi there I wonder if you can help . I am on a business plan and am going to turkey in August . What’s is my cheapest option to be able to use my usual inclusive data please? Many thanks

Travel pass cant be added

Hi my daughter's number is on my account so i I can normally manage gifting data etc. We are in the US, when we landed we both received a text about adding the travel pass. I added it to my account, when I click on the text she received, it takes me ...

Why am I being charged to call from France when I have a roaming package?

I called a number of my kids school (0203.... in London) while I was in France and I got charged for the roaming call although I have a roaming package in my contract. Why is that?

Roaming

Before I begin Roaming is not a location. I have never had any help with EE. I Ami n the states and before I left the UK I spoke to EE and was told that I have to turn my phone off turn it on and select what package I want i.e. 1 day 1 week and so ...