Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have recently joined EE. I was previously with Virgin. My issue started a couple of weeks in joining EE and keeps happening every 2 weeks or so not sure on exact times but there abouts. I use plex to access my Media remotely which works usually ...
Hi, I'm leaving house and I'd like to close my account
I have fibre plus broadband but I'm only getting about 13-16Mbps download on my PC with an ethernet cable but yet getting 60+Mbps on my phone with WiFi, any fixes to make my ethernet/PC speeds faster?
Hi. Earlier in August I rang EE and gave notice to say I’m leaving EE Broadband on 21st September and got the final bill in last month.But why do you send me another bill for the whole October? Can you check your system that I have left EE broadband...
Good evening ...I have had a broadband account with EE since June 2022 ...since yesterday I don't have Wi-Fi for my son or to work! I contacted customer-only support and they told me that my account didn't exist! How is this possible if so far I have...
Upgraded router today and got the extender disc with it as I'm working from a summerhouse in my garden. Went through set up of router and disc with no-issues at all.Decided to hop online with laptop and disc is not showing up at all on any of my devi...
Hi,My EE Smart Hub keeps disconnecting and the WiFi keeps cutting out.This happens every couple of hours or so and the light normally goes from blue to green.Does anyone know how to fix this as it has been happening more frequently now for the last 3...
Am I correct in thining that 0845 numbers dialled from my home phone that has the Anytime Calls to Uk numbers add-on, are free ?
So basically I moved into my home in July and I chose ee as my broadband. There’s literally just me and my little girl so we don’t need much but whilst placing the order i added extra things to help get broadband all around the house which I do not n...
