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Wifi failure

TrevorMScott
Visitor

‎07-03-2023 01:03 PM

New fibre optic and new router Friday. Failed within 24 hours. Cable connection confirmed  fine by Open Reach. I have failed totally to contact EE. Been a customer for over ten years but Bot does not recognise my phone number. Utterly impossible to resolve this catch 22 situation. Can someone upstairs please rectify this. Shockingly incompetent customer service!

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎07-03-2023 01:07 PM - edited ‎07-03-2023 01:10 PM

@TrevorMScott : Welcome to EE's Home Broadband Forum.

Which phone no. does it not recognise, mobile or landline?

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Which router, BrightBox 1 or 2 or Smart Hub or Smart Router?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)