Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 2119 Views
  • 21 replies
  • 14 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 4915 Views
  • 21 replies
  • 15 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47939 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93893 Views
  • 11 replies
  • 12 Helpful

Fibro Optic

Hello, I use around 40 Gb per month internet. Any1 suggest best Fibro deal to go for? 

Geesus by Explorer
  • 540 Views
  • 4 replies
  • 2 Helpful

I need my acount number

I need my account number to register my broadband with MYee, but with out registering I cant see my Bill, so cant get my account number. Can you Help

Resolved! wifi

Im looking for the best wifi in my home for around two months. I use an amazon firestick for IPTV and would like a good wifi signal. Any ideas on what is the best option please.

gary641 by Investigator
  • 2132 Views
  • 18 replies
  • 6 Helpful

WiFi signal

We just had broadband fitted today, connected all devices everything is working fine apart from one of the bedrooms upstairs. The connection is bad, it’s only an average 3 bed terraced house so surly don’t need a wifi booster?? Devices in the room ar...

Cjs27 by Visitor
  • 424 Views
  • 1 replies
  • 0 Helpful

No broadband line

My property has been undergoing major building works since August last year. I haven’t had any phone line or broadband line to the property however I am still paying for broadband. I need to arrange for a new line to be installed and to see whether I...

Rae999 by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful

Broadband is down and EE support line is closed

So, my broadband went down over 20 minutes ago (22:55 according to router logs), I have tried to contact EE but all the contacts I found were already closed for the day.Is there any other contacts besides the 150 and texting 60071?

Itaghai by Valued Contributor
  • 630 Views
  • 6 replies
  • 0 Helpful