Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
There’s a deal for up £200 cashback in Topcashback for the ongoing Home Broadband deals. However, when clicking through, the 900Mb deal is £58 rather than £47, which looks like a bug on EE’s end as it was working fine a few days ago. Any ideas how to...
HiOpenreach have installed fibre on the road we have just purchased a house on. The house I've purchased isn't yet connected to the fibre - i think it just has an old BT phone line. I've watched a video on BT and it explains that an openreach engine...
Is it possible to view your broadband bill on my ee , i'm sure i used to be able to but it doesn't appear anywhere .
Hey all.I’m trying to use my own modem with my new EE Sogea line. I’ve always done this in the past in my old house and Adsl for many years, I work in tech so have a fairly good understanding how it works. I have a pfsense and UniFi router.I’ve tried...
I switched to EE fibre broadband but the speed has been terribly slow lately and keeps getting disconnected. Started off nicely but got worse and worse and it is almost unusable lately. What’s going on?
Reported regular dropouts twice now. We had a BT engineer out a few weeks ago to 'repair' our loss of landline and internet, but since then it has dropped out intermittently for a few minutes at a time. The fact it's intermittent means that it comes ...
When I go into my bedroom no broadband. It is insicure
Hello. Is there a consensus for how best to use Google Nest WiFi (or other third party mesh systems) with the EE router that comes with gigabit full fibre? Is it possible to plug the Google Nest router directly into the openreach ONT? Thanks!
Hi All,Happy New Year! I'm trying to change my router admin interface default port (80) to sometrhing else but I couldn't find a way to do it. I'm using Synology's default DDNS service and - of course - using the domain as is opens the routers admin ...
I have the EE Smart hub with 2 discs or wireless repeaters. I want to use one of these in an area of the house I use for Airbnb guests. Can I set up a separate wireless SSID (network name) so the guests are not on my network?
