22-08-2023 09:22 PM
22-08-2023 09:36 PM
@Markcoz care to share any more info?
Have you still got a phone line = is it waorking ok?
What lights are on the router and or ONT?
https://ee.co.uk/contact-ee/technical-support/broadband-landline
22-08-2023 10:01 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?