Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My landline telephone doesn't call out
Hello everyone, first post ! Not surely the forum format, but I’ll have a go! As per the title, “My Broadband has more than halved in speed”, (from 74 Mb/s to 32 Mb/s download)So then, I upgraded from my “non-fibre” plan (which was about 12 Mb/s dow...
Does anyone know that can I just leave EE straight away or in 30 days notice if they increased my broadband price?
Do ee do a deal if on uc
I have an EE router that is about 10 years old. If I connect my laptop to an Ethernet port on the router I get 35+ Mbps download speed. On a WIFI connection, the best I ever get is 20 MBPS. But most of the time, it is a lot lower. At the moment the o...
I can only get speeds of 36mbps but my neighbour who is around 15 meters away can get 900mbps. When I search using their address it brings up many more options for faster packages.We are number 2 and they are number 10. Is this a mistake in the syste...
Hi, I have just had a call from 01942 901150 with a very nice lady who was asking lots of personal questions about my broadband. I didn't give too much away but she is scheduled to call me back later when I have my bank card with me. Is this a gen...
Hi We had our broadband and landline connected today - the broadband is working fine however , the landline doesnt appear to be receving incoming calls but we can make out going calls ?
Can't find my BB contract end date. I thought it was under Shop but can't see it. Anyone know where I can find it? Otherwise I will have to trudge to the shop and ask them. I know my contract is up soon and desperate to get a cheaper deal. Fed up! Fe...
On moving to my current address 3 years ago i joined EE broadband, due to an inactive line to the property EE had to arrange for a new line to be installed. The address is slightly incorrect on the Database when doing a search with any broadband prov...
