Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just transferred from Sky to ee as the speeds were shockingly bad at £40 per month and so far 2 weeks in not finding speeds much better possibly worse the. Sky! Any ideas? Thanks
From when you order broadband when do you hear back from them a love date or when it will be delivered?
In EE smart hub manager - Home / Advanced settings / Access Control.I wish to add a new start time / End time restriction for a device. Once done I get a "changes need to be saved"However, once the save button is clicked nothing happens...
Why didn't I get a 10 to 40 day reminder that my broadband contract was about to end
How do I lock wifi from devices at given times?
I have 12 months of my broadband and anytime calls remaining would I be able to change this to a broadband and landline only without any penalty charges
The EE Smart Hub 2-Hourly Reboot Problem & Solution The ProblemThe BLACK EE Smart Hub (also called a “router”) loses Internet connectivity for a few minutes several times a day. What’s actually happening is a software update on 24th May 2022 caused a...
We had Full fibre to our property last year. Which has been wonderful as we are at the greatest extent of old copper lines and our mobile hub was not sufficient for more than a Zoom call and some basic phone surfing. So now we find that the mobile si...
I can’t get into my account , my hearing is poor but I can’t sign is there a chat service ? Contact page seems really hard to get to and when you do it only gives phone call options or sign ? It’s so annoying because I want to change my payment date ...
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