New broadband line charge

awsmith1983 · ‎22-10-2022

I've had ee broadband installed and was told if there's already a line installed I won't be charged for installing a new one. They have used the line that was already there but still charged me for fitting a new line.

Schockwave · ‎22-10-2022

Hello @awsmith1983 ,

Welcome to the community,

What is the breakdown of your bill?

You may be charged for the remainder of this month, plus one month in advance, as monthly charges are paid a month ahead.

If you are concerned in any way, why not speak to the broadband team and see what they have to say?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

awsmith1983 · ‎22-10-2022

I've tried phoning but keep getting they are so busy try again tomorrow. Ee seem to have a lot of problems but so little solutions.

Mikeymca97 · ‎07-03-2023

Very late reply but we have also had the same problem,did this ever get resolved for you?

Leanne_T · ‎07-03-2023

Hi @Mikeymca97

Please get in touch with our broadband care team, they will get this looked into for you.

Leanne.

XRaySpeX · ‎07-03-2023

You sure it's not a BB Set-up fee rather than New Line Fee?

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