Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?The full monthly payment has been requested for services - charged a month in advance. In the termination...
I tend to move house every year and a half due to work, and as such take my broadband with me.Instead of moving my contract over, I am always strong armed into a new 24 month contract. Inconvenient, but what else can I do?I now see that I'm being tre...
Hi, I just had my 1.6gbps service installed today and the pro hub is working very well. I'm very happy with the cabled and wifi connection to the pro hub. However, the included wifi pro extender is driving me up the wall. At this point, I have tried ...
hi, I am placing an order at the house I’m moving into in a weeks time and it seems from the order form that they will try and deliver the equipment to the new house which will be before I move in rather than the house that I will be living in until ...
I have recently transferred from Plusnet and initially connected a BT Converse 2100 phone as an extension via an EE Wifi home phone adapter, which worked fine. My office phone (Vanguard 10) worked OK, near to the EE Router (and still works as expecte...
Hi Could anyone shed some light on a problem i am having with our Tapo security cameras ?, ever since we upgraded to the EE smart hub 7 it keeps disconnecting them from the WiFi and wont let them reconnect, we have tried contacting EE and they blame ...
Just had a 20 minute call with a tech "trying" to resolve an issue with a brand new Super Hub 7 Plus (just fitted on full fibre today).Had a load of firewall rules for different devices, different ports - so I copied these all over as they were.First...
I signed up for EE Broadband last week, the hub arrived yesterday but I have not received a welcome email with my account number and login details. Please can someone help? I can’t access it through my app either. I am concerned my e-mail address h...
I’d like to downgrade my broadband plan because the current price has become far too expensive. When I first signed up, I was paying around £28 per month, but it’s now increased to £42 per month, even though the broadband speed and performance haven’...
Hai,I have an issue with the activation date of broadband in my new home. Initially it was stated that the date is on 31st July, but recently just got email saying it has been postponed to 20th August. Since I will be working from home, can the date ...
