Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there,I am now currently the EE broadband user without landline service and since I am now moving to a new house, I would like to know how I could keep the use of EE broadband and do I need to sign a new contract with EE? I checked EE that it also...
Hello, I am considering purchasing EE Fibre Broadband but I’ve seen reports of the activation date being 3-4 weeks after the initial order. Whereas other providers are 4-14 days, usually on the lower end. I am just wondering if this has changed since...
I rarely use WPS as its a potential security issue. So surprised that on its own I noticed the WPS button on the bottom left of the router was flashing blue. I did not activate it. So worried
Hi i am trying to find what EE quote as the minimum speed for downloads on fibre max 100. i used to have BT package now EE and EE speeds seem alot less than BT (it shouldn't be i know) Thanks
Does anyone know if EE has any issues with the broadband in the Southend area as it went out yesterday and then came back on and again today I've woken to no broadband again just a flashing aqua light ?
I never watch Netflix late, tonight j decide to put on a movie, halfway through NO INTERNET! No helpline to call , done all the usual crap, SRILL no broadband and that’s an hour !! Absolutely raging and beginning to think this happens often, as would...
Hi we've tried just about everything we can find online to get broadband working. Turned on and off, checked cables, factory reset, tried a different cable and we still have blue flashing aqua. Please help.
Hi!We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month...
Hi, Recently moved from Sky broadband over to EE, previously with Sky I was able to use Teams for work (video calling, screen sharing etc.) since swapping over to EE people are mentioning my video keeps freezing and isn't as expected, I also can't sh...
Hello,My contract for my broadband and landline ends on the 10th. My new provider will take over the line on the 20th. Will I still have broadband with EE until that point? Will I still be on the same tariff? My calls are included and I'm wondering i...
