Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What a horrible money grabbing company you are. A nightmare to deal with. I would rather not have a contact or phone than have to deal with EE again. Shame on you and sort yourselves out.
How long are orders in the registration system. Mine has been 13 days ?
Hi, Can I upgrade my broadband to a mobile device?
Ok, so after a month of hammering away to get connected, finally got Openreach to connect me up at the cabinet.The engineer told me "you have a good signal, you could easily be in the 70/15 mbps range.....Call EE - "we can't increase your speed, Open...
I have just received an e mail from BT openreach informing me that FTTP is available at my address. A search on their website confirms this but when I try to upgrade on he EE website it says that my current speed is the maximum available. I tried cal...
Hello, i recently requested to change to EE broadband and had a booking for the 1st of November for a technician to come and install this. I have since then got an email with the above reference number advising my request has been cancelled. Can you ...
Hi I am due to transfer from talk talk to EE for broadband but Talk talk want to charge 118 breaking of contract. Is this correct and I believe We will pay this?
Hello I need to cancel my broadband service
Hi everyone,Just a quick one from me. I'm looking to upgrade my broadband because as of the last two weeks my connection has dropped and it makes it hard to work when I'm at home. Currently, I have the Fibre Max 2 Broadband and I want to upgrade to t...
Hi my broadband bill was due and should of gone out on the 7th now unfortunately I had an issue with my bank now u have tried today but I’ve not got funds in my account so could I pay double nxt month
