Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,my latest bill says that I will be sent a cheque for the credit in 14 days but this was over a month ago. Just wondered if the delay was usual at the moment before I spend ages on trying to call and get through. many thanks
Hi! My fibre broadband went down two days ago and was informed today it may take until 31st July to fix - hopefully sooner but since we run two businesses from home this is a bit of a problem!I have a 4GEE mini wifi hub which is working ok but the ph...
I have just upgraded my broadband plan. How to get the upgraded speed now, not after 2 weeks? I tried to move the activation date, but it didn’t allow me to choose anything earlier than 4th august. I am ready to pay, just give me speed now, please.
Hi,I have a EE smart hub that I wanted to make some changes to but I am unable to access the configuration. I know the address and have tried connecting wirelessly and with a cable but I cannot access it or even ping the IP!I've tried downloading the...
I don't understand how is that working. I have mobile with EE since 10 years. I have broadband around 9 years. 5G came to this country so i have mobile with ( 5G?) and ( how i've been told ) router with 5G? Im paying for 5G but i don't have it. This ...
Hi all I'm in the process of switching my home broadband from BT to EE. As a result, I'll need to swap out my BT SmartHub2 for the EE Hub - I haven't received it yet, so can't give any identification information. I currently have 107 devices on my n...
Read moreThis was meant to be taken off?!This was meant to be taken off?! Why is there a mobile SIM card number still on my account? It was meant to be removed but no Read moreRead moreRead moreplease help please help
My current contract expires in August. I have decided to switch from EE broadband to Virgin. Do I need to inform EE about this and cancel the service first?
Hi I've got the white smart hub and I've been unable to connect my blink camera/ sync module 2 to it, for some reason the router won't allow it. Does anyone have a clue on how to fix it.
Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but sti...
