Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've seen the subject covered elsewhere but not answering my specific question...I have recently taken a full fibre connectionI have 2 pre-existing sim-only contractsI know I'm expecting a 20gb data boost as a result of the fibre connection which sho...
Hi,Wondering if anyone has any information on the below please as I can't find anything on the website or Google.Does anyone know if the new EE Smart Router (white one) uses a Realtek chipset?As per https://nvd.nist.gov/vuln/detail/CVE-2022-27255, Re...
How close does my router need to be to the new internal box that Openreach are fitting next week. Also, will the connection be with an Ethernet cable.
My land line is coming up with invalid no reported 2 weeks ago but I said I'm with bt so sent a message to bt but still not working but I'm with you for my landline
Just to inform you that I have lost all connection with my BT internet tonight and all my family. This is absolutely disgusting behaviour by your company. This is not the first time I've lost internet. I'm paying enough money to yourselves in this st...
Hi,when I agreed to move my broadband to EE i was told that EE would pay my vancellation fee. This has not happened and BT have taken £30 From my bank to cover this.how do i claim this back from EEthanksOlwen
I received a call from EE saying that my broadband was getting set up on 2 Sep 22. i am still waiting on it i waiting home all day
Hi - I have uPnP disabled on my router by choice. I notice a secondary option named "uPnP" enhanced security" - should this be enabled or disabled if my ultimate goal is for enhanced general security, or does it not matter given UPNP is disabled as a...
We've just signed up for full fibre broadband. The information we received after we had completed the order states we need a double electrical plug socket. We don't have a wall socket near to where the box will be. Could we use extension leads instea...
The optical fibre of the broadband is broken, we are tenants moved in this address since June 2022, and it was broken since we moved in, but not completely broken, still connected with single fibre, now is 1000% broken and no internet connection. We ...
