Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Wifi was brilliant last month got a new router sent out and the upload speed is shockingly slow 0.6mgb clearly states on the website I’d receive a minimum speed of 16 download speed isn’t even close to that what exactly am I paying for other than a t...
I hope you can help us XRaySpeX, we've been with EE a while and had issues with dropping out with our BrightBox, before we renewed we sought assurances this would be fixed and they sent us their latest Smart Hub - their systems guy tweaked some setti...
Hi, the firmware version on my hub is v0.06.01.08190-EE and the technical information screen has a section which reads "Your firmware has not been updated". Is this a concern and if so how do I proceed with an update, automated or otherwise? Thanks
The broadband worked OK on BT, but the EE one failed. The router flashes Aqua. This is days after the switchover supposedly occurred. I seem to recall this happening with my last EE house move. Any advice or should I just wait till the help desk o...
EE have recently transferred me to BT. They sent me a new BT router. I still have the EE router and I'm puzzled as to what to do with it? Do EE want it back and if so how and where do I send it?
Seems I had a discount and now it's ended it was worth £6 can't remember why I got a discount but I hadn't realised as everything online. Just remember signing up and them quoting so much a month for broadband and now they want more. I signed up 18mo...
I contacted EE to cancel my home hub data box. They gave me another number to call. This number is not recognised. Now EE are not answering my call. What do I do now?
Last Saturday I took out Broadband with EE but have had no email confirmation or any updates on my online account to confirm this. Is this normal and what is the best contact number to speak to someone about this? Thanks
Hi, Moved to a new apartment. My broadband is not working.
