Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have no WiFi connection since yesterday and still no WiFi connection today? I am having to use my mobile data and I’m unable to work. please can you advise of reason and what I can do to get it up and running as soon as possible.. thank you
Hi everyone,There are a few smartphones/ tablets/ laptops in my house. The laptops connect to the ee WiFi, and have no issues as long as they're on the same floor as the router (router is on ground floor). For the Tablets and smartphones (all Android...
Hi, can anyone help me with following access query - Is there a way of me granting a visitor to my house access to my broadband without giving them the password that’s on the back of the router? If not then can I change the password on my router so p...
Back in July I renewed my broadband with EE. And at the same time they gave me the option to go FTTP (full fibre) and said it will happen soon anyway so then was a good time. Previous it was copper fibre.Using the old router my smart devices, led lig...
I'm thinking of leaving ee as I'm paying to much for my land line a n broadband
I've been trying to set up my broadband account on My EE but am having trouble as it says enter the landline OR account number. I don't have the account number and it says that the landline is linked to 2 different accounts and I need to enter the ac...
My broadband has been down for 24hours now! Is anyone else having the same issue?
I just got my BB installed yesterday. I have been trying ever since to add it to my EE app but it keeps telling me something gone wrong from our side try again later. What’s wrong?
I am a brand new customer.Signed up to Broadband without landline a month or so ago, which I understand to mean that the Broadband now uses the line that my phone used to use.This has been working perfectly since set up until 2 days ago when all of a...
