Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE have recently transferred me to BT. They sent me a new BT router. I still have the EE router and I'm puzzled as to what to do with it? Do EE want it back and if so how and where do I send it?
Seems I had a discount and now it's ended it was worth £6 can't remember why I got a discount but I hadn't realised as everything online. Just remember signing up and them quoting so much a month for broadband and now they want more. I signed up 18mo...
I contacted EE to cancel my home hub data box. They gave me another number to call. This number is not recognised. Now EE are not answering my call. What do I do now?
Last Saturday I took out Broadband with EE but have had no email confirmation or any updates on my online account to confirm this. Is this normal and what is the best contact number to speak to someone about this? Thanks
Hi, Moved to a new apartment. My broadband is not working.
My Router has no lights, I have tried rebooting & tried a different socket but no broadband.
So my broadband is up for renewal. I currently have full fibre max 500 I think but the speed we get is o lay around 40mbs. My question is, if this is the highest speed I can get, should I pick a lower speed package to save money? If I pick the fibre ...
Hi we’ve recently joined EE broadband and throughout the day and evening our wifi drops out for a short while. The internet light button flashes oranges on the router box - is there any way of solving this? I’ve seen on other posts with similar issue...
I need to change the date of payment for my bill, however I'm unable to phone up as I can't hear anyone on the line due to my phone being broken, what should I do?
I want to make a payment but I can’t *************** broadband 127 pounds [mod edit: removed personal details from the forum]
