Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am having trouble logging into my account
I have had no Internet for around a week. It comes on intermittently but generally it's just off. I've done all the trouble shooting stuff to no avail. When it does come on we get faster service using 4 or 5g on our phones. Getting extremely frustrat...
Hi all can anyone tell me how i can set up the wifi to go off at night to stop my teenagers staying up all night gaming? Thanks Mark
My broadband keeps dropping for no reason whatsoever for the past month, tried almost everything, had 2 engineers come, one said that the broadband was broken and it wasn't. Another one was also no help. The things that I have tried so far:- Got 2 en...
Hi hi I have tried to to find out how to add blue light card discount to my broadband account which I have just updated 2 days ago. Please can somebody Dr let me know so how I can do this. Thank you Jane
I paid my bill 2 days ago and now they stop it I can’t make calls !
why do i have two activation codes for my new broadband connection
Got my broadband connected today and although the router is working fine, the EE Home app will not connect to the router at all. Not allowing scanning or “manual” connection, just comes back with an error message. I’ve restarted the router and uninst...
15/9/22Joined EE Broadband only package. In store signed 24M agreement - awaiting arrival of router & engineer visit . Quoted 2 weeks . One month later NOTHING ! No notifications either by text email or phone call .
Hello @Christopher_G @XRaySpeX ,I recently moved in a new flat and registered with EE for home broadband. This is ADSL internet since the leaseholder/freeholder "doesn't want cables flying around the property" when I asked approval for installing fib...
